Frequently Asked Questions

White glove delivery is a $299 flat rate within Washington State. It includes carrying everything in, assembly, placement and taking all the packaging away. Pickup from our Will Call warehouse is free. Delivery details

Our standard service area is Washington State. For anywhere else, ask your designer or email hello@seldens.com and we'll let you know what's possible.

Will Call is located on the side of Bassett Tacoma at our warehouse. Please call 253.620.6376 at least 24 hours ahead so our team can unbox, assemble and inspect your order.

Pickup hours: Mon–Fri 10 am–5 pm · Sat 10 am–4 pm · Sun closed

Bring tie-downs and blankets. We can help load, but we can't secure items in your vehicle.

In-stock pieces are marked on the product page. We'll call you to schedule as soon as they're ready. Special-order pieces are made for you by the manufacturer. Your designer will give you an estimated lead time, and we'll call when it reaches our warehouse. More on lead times

Yes. Please plan to be available throughout your delivery day. If something comes up, call our delivery team at 253.922.5700.

Yes. White glove delivery includes carrying everything in, assembly (beds, table leaves, chair glides), leveling and placing each piece in the room you choose. We also take all the packaging with us.

We deliver artwork and mirrors, but we ask that you have them professionally hung.

In-stock merchandise can be returned or exchanged within 14 days in its original condition. Delivery charges are non-refundable. Special-order pieces can be cancelled within 72 hours of ordering. Clearance, Final Sale and As-Is items are final. Full return policy

Yes, within 72 hours of submitting the order and paying the deposit. After that, once the product has been ordered, the order is final and the balance is due.

No. Clearance, Final Sale and As-Is merchandise is non-returnable.

Yes. In-stock pieces can be exchanged within 14 days. Contact us at 253.922.5700 or hello@seldens.com and we'll help you choose something new.

No. Delivery charges are non-refundable, even when the item itself is returned.

Let the delivery team know if they're still there, or submit a service request with a photo and your order number. That's covered by the warranty, not the return policy.

Refunds can take some time to post. Check your bank or card account again, then contact your credit card company and your bank, since there's often some processing time. Still nothing? Email us at hello@seldens.com and we'll track it down.

Defects in workmanship and/or materials (excluding fabric) are repaired at no charge during the first year for items covered under the manufacturer's warranty. Warranty details

Easy Care is an optional 5-year protection plan that covers accidents like stains, rips, burns and scratches. If you never file a claim, you'll get a Seldens gift certificate for the value of the plan. Add it any time before delivery. Just ask your designer.

Submit a service request with photos and your order number, and our service team will follow up.

Care depends on the material and the maker, so check the care tag and the manufacturer's guidelines. Your designer is always happy to help too.

No. Warranties cover the original purchaser only and don't extend to resold items.

No. Easy Care can be added to new orders up until your delivery date. Ask your designer before your piece is delivered.

If you don't file a claim within 5 years of delivery, you'll receive a Seldens gift certificate equal to the value of your protection plan.

Single-incident pet accidents (stains) are covered. Scratches, bites and claw marks aren't. See the full terms for all exclusions.

Report the damage within 30 days of discovering it: call 1-800-732-5856 or email claims@raptns.com. Have your original receipt, plan number, delivery date and the date you found the damage ready.

Yes. A 50% deposit is required to place an order, and the remaining balance is due in full when you schedule delivery or pickup.

Yes. Buy now and pay over time with Seldens financing through Wells Fargo. Apply online or ask your designer.

Yes, and they're complimentary. Book an appointment with one of our interior designers, or learn more about our designers.

First, book an appointment with one of our designers. Next, you'll see a design presentation that helps you picture your finished spaces. Finally, our white glove delivery team brings it all home and sets it up.

Email hello@seldens.com, call 253.922.5700, find us on Facebook and Instagram @seldensdesign, or visit a showroom in Tacoma, Bellevue or Olympia.

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Yes. Designers and trade professionals can learn more and apply.

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