15 DAY SATISFACTION GUARANTEE
We want to help you create a space you never want to leave. That’s why we offer a 15-day return policy on all in-stock orders. You can initiate a return or exchange up to 15 days from the date of delivery. If you decide your item(s) isn’t quite right, we are here to help.
You can exchange any product in your order up to 15 days after delivery for any reason once, free of charge.
If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.
All exchanges must be made with the original packaging. If you do not have the original packaging on hand, you will be charged a $50 repackaging fee per item.
Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange. If the item(s) you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange.
If you decide your item(s) aren't quite right, you have up to 15 days from the date of delivery to return your item(s). Our team is here to help.
You can return your product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your item(s) is in as-new condition, and that you have the original packaging on hand. All returns will incur a $49 return-shipping fee.
Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional $50 per item repackaging fee.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less repackaging fees (if applicable), and outbound and return shipping fees.
Sometimes things just don't go as planned. In the unlikely event your item(s) arrives to you in less than perfect condition, please get in touch.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery.
If you experience issues with your item(s), please let our team know. We will organize replacement parts, repair, and in necessary cases, a complete replacement.
Please note that our warranties are non-transferable and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the manufacturer's warranty.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact_us@seldens.com.