Returns & Exchanges

Changed your mind? In-stock pieces can be returned or exchanged within 14 days. Here's what's eligible and how it works.

Updated September 2026

In-stock items
14-day returns & exchanges
Special orders
Cancel within 72 hours
Clearance
Final sale
How to return
In store or by pickup

What can I return?

Type of item
Returnable?
Details
In-stock merchandise
Yes
Within 14 days, in original condition. Delivery charges are non-refundable.
Special-order & custom pieces
—No
Can be cancelled within 72 hours of placing the order. After that, the order is final.
Installed & custom-fabricated items
—No
Includes COM (customer's own material), floor coverings, draperies, top-of-bed items and cut yardage.
Clearance, Final Sale & As-Is
—No
All sales final.

Not sure which applies to your order? Your receipt shows whether an item was in stock or special ordered, or just ask your designer.

Damaged or defective?

That's not a return. It's a warranty repair, and we'll take care of it. Send us a service request with a photo and your order number.

Start a service request

In-stock merchandise

You can return or exchange in-stock pieces within 14 days, as long as they're in their original condition. Bring them back to a showroom or contact us to arrange a pickup.

Original delivery charges are non-refundable.

Special-order & custom pieces

Special-order pieces are built for you by the manufacturer, so they work a little differently:

  • A 50% deposit is required to place the order.
  • You have a 72-hour cancellation window after the order is submitted and the deposit is collected.
  • After 72 hours, once the product has been ordered, the order can't be cancelled and you're responsible for the full balance.
  • Installed and custom-fabricated merchandise, including COM applications, floor coverings, draperies, top-of-bed items and cut yardage, is non-returnable.

Clearance, Final Sale & As-Is

All clearance, Final Sale and As-Is merchandise is non-returnable.

How to start a return or exchange

  1. Contact us within 14 days

    Call 253.922.5700 or email hello@seldens.com with your name and order number, and tell us what you'd like to return or exchange.

  2. We confirm the details

    We'll check eligibility and set up a showroom drop-off or a pickup.

  3. We inspect the piece

    Items need to be in their original condition.

  4. We refund or exchange

    We process your refund (delivery charges aren't refunded) or help you choose something new.

Deposits & payment

A 50% deposit is required to place an order. The remaining balance is due in full when you schedule delivery or pickup.

Haven't received your refund?

Refunds can take some time to post. If you haven't seen yours yet:

  1. Check your bank or card account again.
  2. Contact your credit card company. It may take some time before the refund is officially posted.
  3. Contact your bank, since there's often some processing time.
  4. Still nothing? Email us at hello@seldens.com and we'll track it down.

Quick answers

Return questions

Can I exchange instead of returning?

Yes. In-stock pieces can be exchanged within 14 days. Contact us at 253.922.5700 or hello@seldens.com and we'll help you choose something new.

Is the delivery fee refunded?

No. Delivery charges are non-refundable, even when the item itself is returned.

Can I cancel a special order?

Yes, within 72 hours of placing the order and paying the deposit. After that, once the product has been ordered, the order is final.

Can I return clearance or floor-model pieces?

No. Clearance, Final Sale and As-Is merchandise is non-returnable.

My piece arrived damaged. What do I do?

Let the delivery team know if they're still there, or submit a service request with a photo and your order number. That's covered by the warranty, not the return policy.

We're here to help

Need help with a return?

Our team knows every piece on the floor. Reach out and a real person will get back to you.