Service Request

Sometimes things just don't go as planned. If a piece arrived damaged or isn't performing the way it should, tell us what happened and our service team will make it right.

Takes about
3 minutes
Photos
Add up to 4
Next step
A service coordinator contacts you
Defects in year 1
Repaired at no charge

Start here

What do you need help with?

Service request form

What happens next

  1. You submit the form

    Your details, photos and description go straight to our service team.

  2. A service coordinator contacts you

    They'll reach out by your preferred method to review the issue and ask for anything else they need.

  3. We find the right fix

    Depending on the issue, that could be replacement parts, a repair or, when necessary, a replacement.

  4. We make it right

    We'll schedule the repair or delivery with you.

What's covered

Situation
Who helps
Cost
Defect in materials or workmanship, first 1 year
Seldens service team (this form)
No charge (excludes fabric)
Defect after the first year
Seldens service team (this form)
Billed at the prevailing rate
Damaged on delivery
Seldens service team (this form)
We'll make it right
Accident at home (stain, tear, burn) with Easy Care
Easy Care: 1-800-732-5856
Covered by your plan
Accident at home without Easy Care
Seldens service team (this form)
Ask about repair options

Warranty periods vary by manufacturer and collection. See Warranty & Protection for full details.

Noticed damage on delivery day?

Point it out to the delivery team before they leave. They unwrap everything so you can inspect it. Then send this form with photos so we can start on the fix right away.

Have an Easy Care plan?

Accidents like spills, stains, rips and burns are handled by Easy Care. Report them within 30 days of discovering the damage: call 1-800-732-5856 or email claims@raptns.com.

Easy Care details

Quick answers

Service questions

Is there a charge for service?

Repairs for defects in workmanship or materials (excluding fabric) are made at no charge during the first 1 year for items covered by the manufacturer's warranty. After that, service is billed at the prevailing rate.

Do I need my order number?

It's the fastest way for us to find your order, so please include it in your description. It's on your receipt or order confirmation email. Don't have it? Include your name and roughly when you bought the piece, and we'll look it up.

What if the damage was an accident?

If you added Easy Care to your order, accidents like spills, stains, rips and burns are covered. Report them to Easy Care within 30 days at 1-800-732-5856 or claims@raptns.com. No Easy Care? Send us a request anyway and we'll let you know your repair options.

Can I return it instead?

In-stock pieces in their original condition can be returned or exchanged within 14 days. Special-order, custom, clearance and As-Is pieces are final. See the return policy.

The form won't load. How else can I reach you?

Try opening the form in a new tab, or call us at 253.922.5700 or email hello@seldens.com with your order number, the piece and a few photos.

We're here to help

Rather talk to someone?

Our team knows every piece on the floor. Reach out and a real person will get back to you.